Every year, we take our managers and corporate staff on a corporate “retreat”. Last year we climbed Costa Rica’s highest peak, the year before we spent the night under a gushing waterfall and learned how to surf.
This year once again was all about experiences. The guests that visits us in our sustainable luxury hotels, resorts and lodges have high expectations. The rooms, the food and the service must be perfect. We as hotel managers work hard every day to make this happen. But we often forget that the guest does not come to visit us to eat and sleep only. They want to have unique, authentic experiences.
So off we went to have those experiences ourselves. Learning by doing and having lots of fun along the way. This is doing business – the Cayuga way.
The same day, we went tubing down a river though a beautiful canyon. The rain did not stop us. On the contrary, it provided good water levels for the river and made it all more fun.
The next day was about exploring the little know northern Guanacaste Pacific coast. There is very little international tourism at the moment in this rough and wild area close to the border of Nicaragua.
We also wanted our team to experience culinary experiences in ‘unusual’ places. Similar to what we do with the waterfall rain forest luncheon at Lapa Rios, the dinner on the floating deck in Lake Nicaragua at Jicaro or the beachfront cooking parties at Arenas del Mar.
So Cayuga is about the perfect symbiosis of luxury and sustainability with a big dose of authenticity. We were able to experience all of this in those three days away from our regular duties and are now newly inspired to continue our quest for more sustainable hospitality.
We are back at our operations at Kura Design Villas, Latitude 10 and all the other Cayuga Collection Hotels and Lodges now and the big question is: “So where should we go next year?” Any suggestions, send us a note to firstname.lastname@example.org.