Our Guests want Authentic Experiences – not just great Hotel Rooms

Every year, we take our managers and corporate staff on a corporate “retreat”.  Last year we climbed Costa Rica’s highest peak, the year before we spent the night under a gushing waterfall and learned how to surf.

This year once again was all about experiences.  The guests that visits us in our sustainable luxury hotels, resorts and lodges have high expectations.  The rooms, the food and the service must be perfect.  We as hotel managers work hard every day to make this happen.  But we often forget that the guest does not come to visit us to eat and sleep only.  They want to have unique, authentic experiences.

So off we went to have those experiences ourselves.  Learning by doing and having lots of fun along the way.  This is doing business – the Cayuga way.

Horsebackriding
First we went Horseback Riding near the Rincon de la Vieja Volcano.  Some of us had to overcome some “fears” but in the end it was a great experience for everybody.

The same day, we went tubing down a river though a beautiful canyon.  The rain did not stop us.  On the contrary, it provided good water levels for the river and made it all more fun.

Harmony Hotels Operation Manager Karla clearly enjoying the "ride".
Harmony Hotel’s Operation Manager Karla clearly enjoying the “ride”.  Even living here in Costa Rica, this was a “first” for most of us and a great adventure.

The next day was about exploring the little know northern Guanacaste Pacific coast.  There is very little international tourism at the moment in this rough and wild area close to the border of Nicaragua.

On our way to go snorkeling on the Santa Elena Peninsula. This is part of the Guanacaste National Park System and a real maritime gem similar to the Osa Peninsula in the very south.
On our way to go snorkeling on the Santa Elena Peninsula. This is part of the Guanacaste National Park System and a real maritime gem similar to the Osa Peninsula in the very south.  By the way, the guy with the “hood” is Howard, our General Manager at Jicaro Island Lodge in Nicaragua.

We also wanted our team to experience culinary experiences in ‘unusual’ places.   Similar to what we do with the waterfall rain forest luncheon at Lapa Rios, the dinner on the floating deck in Lake Nicaragua at Jicaro or the beachfront cooking parties at Arenas del Mar.

After an amazing "under water" experience, we were served a spectacular lunch at the beach. Thank you Ersel and the team at Salve Tierra for such a great experience.
After an amazing “under water” experience, we were served a spectacular lunch at the beach. Thank you Ersel and the team at Salve Tierra for such a great experience.  Nothing like a cold beer after such a day of adventure.

So Cayuga is about the perfect symbiosis of luxury and sustainability with a big dose of authenticity.  We were able to experience all of this in those three days away from our regular duties and are now newly inspired to continue our quest for more sustainable hospitality.

The last night we spent at a luxury resort in the Papagayo Peninsula. This picture was taking just as we were about to leave. Happy campers!!!
The last night we spent at a luxury resort in the Papagayo Peninsula. This picture was taking just as we were about to leave. What a great team of happy campers!!!

We are back at our operations at Kura Design Villas, Latitude 10 and all the other Cayuga Collection Hotels and Lodges now and the big question is:  “So where should we go next year?”  Any suggestions, send us a note to info@cayugoanline.com.

snorkling 3 (already used)

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