Charging premium prices is not necessarily a bad thing – especially in terms of sustainability.
A stay at a Cayuga Collection Hotel is not cheap. We are well aware of it. But more and more we get the feedback from our guests – either in person or on Tripadvisor – that even though they paid a bit more, it was totally worth it. This makes us very proud and motivates us to continuously improve every aspect of the guest experience.
Recently we have heard from guests that have tried out alternative hotels or resorts nearby but then called us to see if we still had room to take them in. In the end it is all about value. We are well aware of the high expectations that our guests have and try to exceed them every single time. We are “price leaders” in the areas we operate and know that we have to go the extra mile every day.
And there is a strong element of sustainability involved here. Being sustainable does not only mean that a hotel saves on energy due to solar panels or efficient equipment. Some actions actually increase the operating costs of hotels such as:
- Keeping all staff on payroll even in the low season. Read more…
- Replacing plastic straws with bamboo straws. Read more…
- Not selling bottled water in plastic bottles. Read more…
- Working with a 100% local staff. Read more…
- Using biodegradable and organic amenities.
We offer a back of the house “sustainability tour” where we take our guests on a tour through the kitchen, laundry, employee areas, maintenance and any other relevant area to explain them our sustainable practices and explain what it takes to be a “green” hotel, resort or ecolodge. After that tour, the perception of “value for price paid” increases even more and guests thank us for taking such good care of the environment and the communities where we operate.
Below you find some examples how we create “value” for our guests and justify premium pricing for a few of our Cayuga Collection Hotels and Lodges.
At Lapa Rios Ecolodge on the Osa Peninsula near Corcovado National Park, all tours into our private nature reserve with expert guides are included in the rate. So are three multicourse gourmet meals with non-alcoholic drinks. You won’t get “nickeled & pennied” for things such as binocular rentals or early morning coffee delivery to your room at this National Geographic Unique Lodge of the World.
At Arenas del Mar Beachfront and Rain Forest Resort it is all about location. With spectacular views of the Manuel Antonio National Park and Pacific Ocean, access to two secluded beaches and surrounded by lush rain forest vegetation full of wildlife it is no surprise that we have many guests that come back year after year. And then there is of course free a la carte breakfast, a complimentary minibar with craft beers and healthy snacks, free local and international calls and Internet and free workout and Yoga classes in the mornings.
At Latitude 10 Resort in Santa Teresa and Kura Design Villas in Uvita, the luxury comes in the form of exclusivity. With six rooms only, you can be sure that you have the undivided attention of all of our staff all the time. Those to properties are the “anti-hotels” and it feels more like staying with friends at their beach houses than in a hotel or resort.
What fascinates our guests at Jicaro Island Ecolodge near Granada is the fact that the hotel is built on a private island in Lake Nicaragua. And just like in Lapa Rios, meals and non-alcoholic beverages are included in the rate. Due to its connection to the Cayuga Collection properties in Costa Rica and constant cross training, the level of service you can expect at Jicaro is not comparable to any other property in this country that is just starting to experiment sustainable luxury tourism.