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Mission & Vision
Cayuga Sustainable Hospitality is the regional leader in sustainable hotel and ecolodge management and development. Cayuga offers solutions and operational expertise to hotel owners and developers looking to enhance their performance in an environmentally and socially responsible manner. Cayuga Sustainable Hospitality is sustainable tourism in action, working to make sustainability integral to common business practices in Latin America and the Caribbean.
Our Vision
We will be recognized as the worldwide leader in sustainable hospitality management of small upscale lodges and resorts, consistently exceeding the expectations of our hotel owners, guests and employees.
Our Mission
Cayuga redefines the standards of upscale hospitality, creating a symbiosis of luxury and sustainability that is lived by our guests and employees alike through the concept of Experience, Learn, Connect and Relax. The focus of our culture is personified by its highly motivated and skilled employees that are inspired to create legendary and authentic service experiences.
Our Standards of Excellence
- Quality: we are committed to quality in everything we do. We strive for 100 percent client, employee and guest satisfaction.
- Sustainability: all of our decisions are based on our commitment to the environment, our communities and the profitability of all the projects we work with.
- Integrity: we follow the highest ethical standards and are proud of all our actions. We take responsibilities for our actions.
- Growth: we are a learning organization. We seek to constantly renovate ourselves and give everybody in the organization the opportunity to improve and grow professionally and personally.
- Proactivity: we are always one step ahead of the game. We chose and influence all of our results.
- Attitude: we smile. We are enthusiastic. We are all about empowered people with positive attitudes and balanced lifestyles.
- Determination: we believe in finding solutions and making things happen. We always find a way to get things done effectively.
- Authenticity: we create unique experiences and strongly believe our concept of: Experience - Learn - Connect - Relax.
- Team Work: we are a team of eagles flying in formation.
Our Food and Beverage Vision
The culinary experiences in all the Cayuga properties should be distinct and never have the feel of a “chain” or standardization. However, there are certain common denominators that we apply to all restaurants at Cayuga managed properties.
Ingredients & Preparation:- Fresh, Local, Organic, Endemic, Seasonal and Sustainable.
- No imitation of authentic European or Asian Cuisine.
- Healthy, balanced, vegetarian and vegan options, but including grass fed red meats.
- No overpowering sauces and not too much complexity.
- Simple and clean, yet elegant presentation. Subtle touches in decoration.
- Informal, yet elegant ambiance.
- Efficient, personalized and friendly service. Not stiff, but still upscale.
- No music or subtle music that does allow for conversations. Happy Latin Music in select cases.
- Soft lighting, candles and indirect lighting.
Drinks & Bar Experience:
- Wine menu with South American wines as well as Organic wines.
- High end liquors available for up selling of drink selection (Vodka, Gin, Rum, Whisky, Tequila).
- Creative specialty drinks menu and cocktail selection.
Sustainability & Interpretation:
- Display (interpretation) of food, drinks or customs during all meal times combined with sampling, guest interaction and interpretation by the staff.
- Integration of the culinary experience with cultural experiences and activities.
