You’ve definitely got us thinking…

August 23, 2016

[Note: Join the conversation on Cayuga’s first Guest Appreciation Program! We’re co-creating a referral and loyalty program with our guests. Head over to this post to catch up on our progress]

Many of you have mentioned that you happily tell your friends and family about the Cayuga Collection of Sustainable Luxury Hotels and Ecolodges.

I have to tell you, this means the world to my staff and I.

Thank you so much for telling the people around you about what we do. This got me thinking—

How can I make this even easier for you to do?

In the comments, write as much as you’d like and let me know:

What incredible opportunities or free material about the Cayuga Collection can I create — especially for you and your friends — to help you tell the Cayuga story?

Please be specific. I promised myself that if I get enough responses I’d create these resources for you.

Referral and Loyalty Program just for you

A Referral and Loyalty Program Especially for You

July 8, 2016

[Note: In case you’re just joining us now, this post is a follow-up to this post — we now have our Founding Members for Cayuga’s first Guest Appreciation Program — a referral and loyalty program co-created with our guests!]

Where do all those points go anyway?

I don’t know about you, but I find it really hard to build up my Airmiles. Especially for big things.

For those really big-deal experiences.

It doesn’t matter how many times I whip out that card, those points just end up in an internet black hole! Anyone else with me on this?

I half-kid about the Airmiles but the same principle applies. Sometimes referral or loyalty programs can feel complicated and without any hope of reward — or worse, they can feel as though your business or time isn’t appreciated.

My hope for Cayuga’s first Guest Appreciation Program is that you’ll never feel this way.

A Referral and Loyalty Program Especially for You

So that’s why I want to keep it simple today with just one question for you.

In the comments, let me know:

When it comes to getting what you want from other referral or loyalty programs, what’s your single biggest challenge or frustration?

Welcome Founding Members

Welcome Founding Members!

June 22, 2016

[Note: In case you’re wondering, this post is a follow-up to THIS POST which received lots of wonderful emails and comments from people who wanted to become Founding Members. It’s clear that A LOT of you want to see Cayuga’s first Guest Appreciation Program happen!].

Welcome Founding Members

You are the first and founding members of Cayuga’s first Guest Appreciation Program.

Before we get started, thank you again for co-creating this program. Sustainable travel has come such a long way since my co-owner Andrea and I first started Cayuga Hospitality back in 2003. The fact that you’re involved as a Founding Member says so much about our deeper ideals as travelers.

I’m honored that you’re here.

Here’s the really exciting part. We’re not only going to create Cayuga’s first Guest Appreciation Program together – but something tells me we’ve got a movement on our hands too. A movement to keep our ideals at the center of everything we do. A movement to be conscious travelers wherever we go in the world.

Here’s what’s going to happen

Over the next few weeks, you’ll hear from me by email whenever I post an update on the Cayuga blog. Along the way, I’ll have questions for you too.

It’s going to take me a lot of work to coordinate the logistics of this new program, so I want to make sure it’s something you really really want.

That’s why I encourage you to share your answers and ideas openly in the comments of the Cayuga blog. That way, your ideas can be included as we shape the program together.

Now, I’d like to get to know you.

In the comments, let me know:

As a Founding Member, why do YOU want to see Cayuga’s first Guest Appreciation Program created?

What will it mean for you?