Complaints at Hotels and Resorts that make us doubt the concept of “Common Sense”

We have the greatest guests at the Cayuga Collection of Sustainable Hotels and Resorts in Costa Rica and Nicaragua that you can imagine.  They are highly educated, well-travelled and very sensitive to the local culture.   They love to interact with our staff and learn. They are respectful and considerate.   They often speak Spanish or learn as much as possible during their stays with us.   They appreciate the local food, customs and are excited to be part of a conservation and community development project on their vacation.   They get along among each other and seem to be part of the same ” tribe”.   We are privileged to have such incredible guests at our hotels and lodges.

But once in a while it happens”¦ a travel agent sends us the wrong kind of guest or guests don’t read our website before they book their trip.  We get complaints that the waves in the Ocean are too loud, that the other guests dress too informally, that monkeys can observe guests from the trees in the outside shower and that cheap alcohol is not included in the rate.   It is a good thing that this is the exception to the rule.   By now we know how to deal with them and either try to ” turn them around” and make them break through their mold to see the natural beauty and authenticity of the experience.   In most cases it works.   But sometimes it doesn’t.   Then, we try to book them into an all-inclusive resort where they will feel much better.   But it seems that even at those places they complain.   We found this list of complaints that made us smile and thought you might enjoy them as well.   This is taken from Thomas Cook Vacations.

  1. “I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”2. “On my holiday to Goa in India, I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”3. “The beach was too sandy. We had to clean everything when we returned to our room.”4. “No-one told us there would be fish in the water. The children were scared.”

    5. “Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”

    6. “The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”

    7. “There were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”

    8. “I was bitten by a mosquito. The brochure did not mention mosquitoes.”

If you are a hotelier, let us know your most ridiculous complaints.   If you are a traveler, what have you overheard other people say.   We would love to hear from you.   Share your thoughts with us on our Facebook Page.

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